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Job title :
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Technical Advisor
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Department :
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After-sales service
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Reporting to :
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Service Manager
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Employment status :
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Permanent full-time
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Our team is in full propulsion and we want to add Nitro to our engine! We need you to maintain the quality of our service, drive our vision and develop our ambitions.
To work at Accès Toyota is to evolve in a high-performance company, where there's room for pleasure and where the focus is on people. For nearly 30 years, Accès Toyota has been THE automotive reference in Rouyn-Noranda, Abitibi-Témiscamingue, and is present in Northern Ontario.
Accès Toyota is proud to have assembled a team of 35 people, each as exceptional as the next, who are constantly working towards a common goal: to do better, every day, in order to offer unparalleled service in every department. Join us and become a Technical Advisor for one of the largest dealerships in the region, and one of the best in the country, according to Toyota Canada!
A range of benefits and income opportunities to match your ambitions await you!
Job summary description
The Technical Advisor plays an essential role in Accès Toyota's ability to offer an exceptional customer experience. He/she is responsible for greeting customers and gathering the information required to identify and define customers' vehicle repair and maintenance needs. He/she also ensures the sale of maintenance services and the organization of the work execution schedule, while ensuring the quality of customer service.
Profile required:
- Smiling, helpful and versatile;
- Initiative and customer satisfaction at heart;
- Diligence, punctuality and good communication skills;
- Good knowledge of computers and basic mechanics;
- Valid driver's license;
- Functional English (asset);
- Experience in customer service or sales (asset).
Your offer:
- Permanent position;
- Competitive salary;
- Weekly pay;
- Discount on purchases;
- Welcome and integration;
- Group insurance (with family option);
- Employer-participated pension plan;
- Employee assistance program available 24/7, fast and confidential (free consultations with several psychological health professionals);
- Ongoing training offered;
- Frequent social activities;
- Team spirit and a stimulating, fun-filled work environment;
- Participate in the constant evolution of a quality dealership;
- Values of transparency, honesty, reliability and professionalism;
- Attractive career advancement opportunities;
- Recognition program based on years of service.
Your role:
Customer-focused:
- Greet customers warmly upon arrival and obtain information about their vehicle.
- Explain to customers the nature of the work performed and all related costs.
- Advise customers on the care of their vehicle and stress the importance of maintaining it to Toyota specifications.
- Maintain high standards of customer satisfaction.
- Ensure that customers are informed of any promotions or services offered by the dealership.
General:
- Responsible for telephone, email and text inquiries regarding appointments and work in progress.
- Schedule service appointments. Obtain information about customers and their vehicles prior to their arrival at the dealership, if possible.
- Offer customers the maintenance services required by Toyota.
- Record customer vehicle problems accurately on repair orders.
- Take into account previous servicing, inspect the vehicle and make recommendations for additional repairs required.
- Prepare a detailed and accurate estimate of the cost of labor and parts.
- Set turnaround time; check with the shop dispatcher, if necessary.
- Obtain customer's signature on repair order and provide a copy.
- Notify the shop dispatcher of work to be performed.
- Check progress of work throughout the day. Communicate with customers about any changes to the estimate or turnaround time, explain costs and time involved in detail, and obtain appropriate authorization before any additional work is carried out.
- Verify the extent of warranty coverage on the vehicle to be repaired before undertaking any work.
- Review repair orders to ensure that work is complete and that additional repairs and authorization are recorded. Close repair orders according to standards.
- Ensure vehicles are parked in designated areas. Ensure that they are locked and that all keys are properly labeled and stored.
- Ensure that service forms, repair lists and price lists are up to date.
- Be active in the quality control process to avoid returns to the workshop.
- Inspect the vehicle body, inform the customer if any work is required and prepare a quotation accordingly.
- Keep the work area clean.
- Present self in a professional manner.
- Perform other duties as required and directed by management.
NOTE: The masculine gender is used for the sole purpose of lightening the text and is intended to be inclusive of all.
